Course: Student-Technologies-Orientation

  • General

    Student Technologies Orientation

    Welcome! This orientation is designed to give an overview of the technologies you will need to be a successful student at BCC.  Additionally, there are introductions to the services available to you at BCC.

    To complete the orientation, start with the first section, looking at each item in order. Some of you may want to go to the computer help sites; some of you may not need to complete that section.

    This orientation contains downloadable PDF tip sheets, powerpoint presentations, and links to websites as well as several short online "books" addressing specific areas. 

    To view the books, click on the title of the desired topic, then use the left/right arrows or the page titles on the left side of the page to navigate through the material.  Some pages are long - be sure to scroll down through the material.

    The topics included are: Getting Started, Email, Moodle, Self-Service/WebAdvisor, Student Services, and a section on various Microsoft software.


    NOTE:  All links open in a new tab.


    • Latest Information:

      Be sure to check the front page of Moodle for any updated announcements, and please refresh your browser for the most current information. This is especially important during inclement weather, Moodle maintenance windows, or other times when you may need to receive the most current information posted.


       To perform a quick refresh in Chrome, Firefox, or Internet Explorer, click the Refresh icon imageRefresh icon ion your browser's address bar.

      For more information, Indiana University has a quick guide for clearing your web browser's cache, cookies, and history (link opens in a new window).

    • Penn State Online Learning Readiness Questionnaire

      Thinking about taking an online course? 


      Not sure if you are ready for an online course?  The two questionnaires below can help you determine if online is for you!  The Penn State assessment measures your comfort levels and personal skills which will help you succeed in the online environment. The VLC assessment looks more at specific things you will need to do to be successful.


      The responses to these questionnaires are not an "entrance exam" to take online courses.  They are designed to help you make a good decision on whether or not to enroll in an online course.

    • Contact info for assistance 


      The Instructional Technologies/Distance Learning staff is available to assist you with all BCC technology needs.  These needs can include usernames and passwords, Moodle, student email, SelfService, on-campus wireless access, and Dolphin Alerts.


      Phone:  910.755.7390 during normal business hours Monday - Thursday (8 a.m. - 5 p.m.), Friday (8 a.m. - 3 p.m.)

      Email:  brunsdl@brunswickcc.edu  (preferred method - include your phone number and a good time to call)

      Office location:  The Instructional Technologies/Distance Learning office is located in Building A, room 216.  Walk-ins are welcome during regular business hours, and appointments are accepted.  Call or email or an appointment.


      For Moodle only, the NC Community College System provides phone in support 24/7/365.  The number is:  1-866-517-3537  NOTE:  all other tech questions should come to the IT/DL department. 


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  • Instructions: Clicking on the section name will show / hide the section.

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    • Zoom meetings and the LockDown Browser may be used by your instructors during the response to COVID-19 and later.  Zoom meetings are set for specific times.  For your convenience, "how-tos" (videos and/or handouts) are located here to make finding these resources easier.


      ZOOM MEETINGS

    • url icon
      Joining a Zoom meeting URL
    • url icon
      Attendee controls for Zoom Meetings URL

    • LOCK-DOWN BROWSER - with or without video monitoring


      The lockdown browser helps provide a secure testing environment while taking a test on Moodle.  Your instructor may also require the use of video monitoring with its use.  No additional equipment is required for using LDB unless your instructor requires video monitoring.  A webcam would be required for monitoring.


      Your instructor will provide more information if the LDB is used in your course.


      If it is required, there will be a PRACTICE QUIZ using the LDB in your course that you can use to make sure the LDB is installed.  It may be taken as many times as necessary as you are preparing for the actual tests.


      Contact your instructor or Distance Learning if you need assistance.  Distance Learning may be reached at 910.755-7390 during regular business hours or via email anytime at brunsdl@brunswickcc.edu 

    • url icon
      How to use the LockDown Browser video URL
    • resource icon
      Respondus LockDown Broswer Quick Start Guide File
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    • Single Passwords

      BCC has implemented a single-password for all campus-related computer systems (Moodle, email, WebAdvisor, campus computers, and the campus wireless network).  This information superceeds any information concerning passwords you may have received earlier.  Upon learning your BCC username, you may enroll in the password tool which enables you to change your password whenever you desire.  The tool can be accessed from the BCC Student Portal.  More information is located in the Start Here item in this topic.

      Additionally, to conform with security guidelines, passwords must be changed at least every 90 days.


    • resource icon
      Need to Know Tidbits! File
    • book icon
      Start Here Book

      This "book" contains the general information you need to get started.  Please take the time to review the information and feel free to contact Distance Learning/Student Technologies at brunsdl@brunswickcc.edu or stop by A-216 for assistance.

      Click on the Start Here link above to begin.  Navigation and printing information for this document will be found on the first page.

    • resource icon
      Finding your Student ID Number on Your DolphinCard File

      NOTES:  

      • Your student ID number is NOT your social security number. 
      • The letter A may not appear at the left and right of the number sequence on the back of newer DolphinCards.

    • page icon
      Start of the Semester FAQs Page

      Answers to many of the most common questions at the beginning of the semester can be found in this document.

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    • The BCC Student Portal provides links to Self-Service, Moodle, student Email, and the Password Tool.

      Additionally, this page includes announcements will be posted on this page when an upcoming event or action affects users of these websites.  Topics for these notices include password change reminders, scheduled maintenance, etc.

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    • page icon
      Important Computer Access FAQs Page

    • Important note concerning tablets (including iPads), phones, and Chromebooks

      If you plan to use a smart phone, tablet, Chrome Book or MAC, please note that you will not be able to do many of the required assignments in various courses.  You can use a computer in the BCC Media Center or ACE center. 

      Smart phones, in particular, should not be used as your primary method of accessing your course materials (Moodle or other websites).
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    • We are using Outlook365 for email accounts.  See the information below on how to access, and set up the multifactor authenticator.

      The new email address changes to username@brunswickcc.edu
      The new URL to check email is outlook.com/brunswickcc.edu

      For more information including how to setup your email, click here Email Setup site on Moodle.  
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    • resource icon
      Moodle 3.9 Student Guide File
    • resource icon
      Using the Drag/Drop Feature to Submit Assignments File

      Moodle will let you drag documents into assignments.  This document will show you how.  NOTE:  This feature will not work in Internet Explorer, and in some versions, uploading files does not work properly.  If you experience problems, please use either Firefox or Chrome.  Links to download these browsers are located on the front page of Moodle.

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    Self-Service  can be accessed by going to the BCC homepage, clicking on MyBCC, then clicking on the Self-Service link.  

    There is a short tutorial for Self-Service available on the BCC website .  

    You may either click on the links above or below to access the  website and tutorials.  Both links open in new windows.

    Tutorials:   http://www.brunswickcc.edu/web/wpc/uploads/2018/12/User-Guide-Sprng-2019.pdf?x30255

    Self-Service:  https://ss.brunswickcc.edu/Student/ 





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    • The following link goes to Microsoft's tutorial page for its Office products, Word, Excel, PowerPoint, etc. You may access these materials without having an additional login/password. BCC campus computers have MS-Office 2016 loaded on them. The site also has training materials for earlier versions of Office in case you are using those programs at home.

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      Microsoft's Tutorials page URL

      This page has information for Microsoft Office.  Be sure to select the tutorials for the version of Office you have.

    • resource icon
      Using Rich Text Format (RTF) File
    • url icon
      Microsoft Office 2016 Quick Start Guides URL

      This page has links to quick start guides for Word, Powerpoint, Excel, and other portions of the MS-Office suite.

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    • Licensure Disclosure

      Certain BCC academic programs prepare students to sit for applicable licensure and/or certifications in North Carolina. In order to comply with U.S. Department of Education regulations regarding distance education and professional licensure, BCC is required to make the following disclosure with respect to professional licensure or certification outside the state of North Carolina.  BCC cannot confirm whether a particular program meets requirements for professional licensure or certification outside the state of North Carolina.  Please contact applicable licensure or certifying boards in the target state you would be interested in before beginning the academic program in order to determine whether the program meets the requirements for that state.  It is the student’s responsibility to confirm program eligibility for licensure/certification in any state outside of North Carolina.


    • Student Grievance Procedure for In-State and Out-of-State Students

      Brunswick Community College's Student Grievance Procedure can be found in the BCC Catalog and Student Handbook, beginning on page 155.  This procedure applies to all students regardless of their location.


      Additionally for out-of-state students only: If the complaint cannot be resolved after exhausting the institution's grievance procedure, the individual may file a complaint with North Carolina State Education Assistance Authority at the following address SARA North Carolina Director, NCSEAA, PO Box 14103, Research Triangle Park, NC 27709 or via email at complaint@saranc.org.  For more information, visit the NCSEAA Complaint Information website.



      Student Complaint Information by State and Agency (listing provided by SHEEO.org)

    • resource icon
      Grievance Form and Information File

      BCC has a student grievance procedure posted in the BCC Catalog and on the website.  For your convenience, a copy of the grievance form is available here.

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    • If you are taking an online course, please read the following information concerning additional fees and requirements students may encounter. 



      Distance Learning/Identification Fee:  BCC does not charge a separate distance learning/identification fee to students. 



      Test Proctor Costs - BCC students taking BCC courses and testing at the BCC campus:  BCC does not charge its students a fee for proctoring tests associated with BCC courses. 



      Test Proctor Costs - BCC students taking BCC courses and testing at another location:  If a student must take a proctored exam and wishes to test at a non-BCC site, the the student is responsible for finding an acceptable testing site and obtaining approval from their instructor.  Additionally, any fees charged by the remote proctoring site is the responsibility of the student and these costs vary based upon the students' chosen proctoring sites' practices. 



      Additional Supplies Required:  Some assignments require students to have a microphone and/or webcam to complete.  Most laptops come with these pre-installed, but if your computer does not have them pre-installed, webcams and microphones are available at most office supply stores and others that carry computers and/or computer supplies.  A webcam and microphone are required for tests that require the use of Respondus Monitor.  (NOTE:  If you are using a webcam, check that it has an integrated microphone before purchasing one separately.)



      Test Proctor Costs for non-BCC courses:  Persons taking courses from other colleges may incur an exam proctoring fee.  Contact the Academic Center for Excellence (ACE) for more information.

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