In addition to this FAQ sheet, please review the rest of the Student Technologies Orientation carefully. It contains useful information to help you begin your courses, login to your email, and use campus computers.

How will I know about scheduled maintenance or other announcements that affect Moodle, Student Email, or other student technology?

Please pay attention to the notices that are posted on the login page of Moodle.   If anything is upcoming that will affect the student technologies at BCC, an announcement will be posted to keep you informed.

I'm a new student or haven't attended BCC for a while; when will I be able to log into Moodle?

If you registered on or before Registration Day, you will be able to log into Moodle on the first day of classes. 

For those who register during the drop/add period, your login will be active the day AFTER you register.

I cannot log into my student email.

      • RETURNING students:  You will need to create a new password to access your student email.
      • Be sure to use your full email address in the format asdf12345@brunswickcc.edu when accessing your email account.

Still having issues?  Please come by the Distance Learning/Student Technologies office on the second floor of building A, room 216.

I signed up for a class that is not showing up in Moodle.

There are several reasons this can happen. They are:

      • There are several different start dates for courses each semester - please check the actual start date of the course. The letter portion of the course section indicates when during the semester the course begins.  Please refer to the section numbers on your personal schedule to see when your course starts.  There is a COURSE DATES KEY located on the full student schedule which may be found at http://www.brunswickcc.edu/Students/ClassSchedule.aspx.
      • Hybrid course sites will probably not be available until the first class meeting.
      • Moodle sites for traditional classes will be made available at various times by the instructors.  DO NOT BE ALARMED IF YOU DO NOT SEE YOUR COURSES ON THE FIRST DAY OF CLASS. This does not reflect your registration status. All it means is that your course(s) has not been released by the instructor.
      • Online courses may not appear first thing in the morning of their scheduled start date, but should appear within 24 hours of the start date.

A class I took last semester is still showing.

The instructor has not "closed" the course. There may be a reason the instructor has not hidden the course, but please feel free to contact the instructor to check.

I dropped a course during the drop/add period, but it is still showing on Moodle.

You should not see any courses you dropped during the drop/add period. These courses are removed immediately, but if you do encounter this, please reach out to the Registrar's office.

I withdrew from a course after the drop/add period, and it is still showing on Moodle.

Make sure that you completed the withdrawal process.

Thank you,

The Distance Learning Staff at Brunswick Community College


Last modified: Thursday, November 2, 2023, 10:52 AM