Course: Student-Technologies-Orientation, Section: Consumer Information and Student Complaints

Student Technologies Orientation

Welcome! This orientation is designed to give an overview of the technologies you will need to be a successful student at BCC. Additionally, there are introductions to the services available to you at BCC.

To complete the orientation, start with the first section, looking at each item in order. Some of you may want to go to the computer help sites; some of you may not need to complete that section.

This orientation contains downloadable PDF tip sheets, powerpoint presentations, and links to websites as well as several short online "books" addressing specific areas.

To view the books, click on the title of the desired topic, then use the left/right arrows or the page titles on the left side of the page to navigate through the material. Some pages are long - be sure to scroll down through the material.

The topics included are: Getting Started, Email, Moodle, Self-Service/WebAdvisor, Student Services, and a section on various Microsoft software.

NOTE: All links open in a new tab.
- Latest Information:
  
  Be sure to check the front page of Moodle for any updated announcements, and please refresh your browser for the most current information. This is especially important during inclement weather, Moodle maintenance windows, or other times when you may need to receive the most current information posted.
  
  To perform a quick refresh in Chrome, Firefox, or Internet Explorer, click the Refresh icon ion your browser's address bar.
  
  For more information, Indiana University has a quick guide for clearing your web browser's cache, cookies, and history (link opens in a new window).

- Licensure Disclosure
  Certain BCC academic programs prepare students to sit for applicable licensure and/or certifications in North Carolina. In order to comply with U.S. Department of Education regulations regarding distance education and professional licensure, BCC is required to make the following disclosure with respect to professional licensure or certification outside the state of North Carolina. BCC cannot confirm whether a particular program meets requirements for professional licensure or certification outside the state of North Carolina. Please contact applicable licensure or certifying boards in the target state you would be interested in before beginning the academic program in order to determine whether the program meets the requirements for that state. It is the student’s responsibility to confirm program eligibility for licensure/certification in any state outside of North Carolina.
- Student Grievance Procedure for In-State and Out-of-State Students
  
  Brunswick Community College's Student Grievance Procedure can be found in the BCC Catalog and Student Handbook, beginning on page 155. This procedure applies to all students regardless of their location.
  
  Additionally for out-of-state students only: If the complaint cannot be resolved after exhausting the institution's grievance procedure, the individual may file a complaint with North Carolina State Education Assistance Authority at the following address SARA North Carolina Director, NCSEAA, PO Box 14103, Research Triangle Park, NC 27709 or via email at complaint@saranc.org. For more information, visit the NCSEAA Complaint Information website.
  
  Student Complaint Information by State and Agency (listing provided by SHEEO.org)
- Grievance Form and Information File
  BCC has a student grievance procedure posted in the BCC Catalog and on the website. For your convenience, a copy of the grievance form is available here.

Student Technologies Orientation

Consumer Information and Student Complaints